Privacy Policy

What data we collect

• Account information: email address, authentication details from your sign-in method, and profile data you choose to provide (such as name, username, photo, role, and preferences).
• Health and activity information you enter or connect: workouts, nutrition, goals, cycle-related data, body metrics, and similar wellness information.
• User-generated content: posts, comments, stories, follows, and other social interactions you create in the app.
• Messaging: content of direct messages you send and receive through our messaging features.
• Subscription and payment information: when you subscribe to a coach or another paid plan, we collect records of your subscriptions, plan prices, billing dates, payment status, and a limited transaction history. Card details are entered into and handled by our payment provider; Ferst does not store your full card number or security code on its servers.
• Device and technical information: device type, operating system, app version, and limited diagnostic data needed to operate, secure, and improve the service.
• Communications with us when you contact support or respond to service-related messages.

How we use your data

• To provide, maintain, and improve Ferst Fitness and your account.
• To personalize your experience when you enable relevant features (for example, reminders or in-app insights).
• To operate social features, messaging, and any content or connections you choose to share.
• To process subscriptions and payments, activate or renew paid access, and keep billing records.
• To help keep the community safe: detect abuse, enforce our terms, prevent fraud, and comply with the law.
• To communicate with you about the service, security, or policy updates where appropriate.

Messaging and user-generated content

We process and store messages and other content you create so those features work for you and the people you interact with. Content you make public or send in a chat may be visible to others depending on the feature. We may review, restrict, or remove content when reasonably necessary for safety, legal compliance, or enforcement of our policies.

Account deletion and data export

Where available in the app, you may delete your account and request removal of your personal data in line with that flow. You may also be able to download a copy of certain data tied to your account (for example, as a data export). Some information may be retained for a limited period where the law requires it, or for legitimate security, dispute resolution, or operational needs.

Data security

We apply reasonable technical and organizational safeguards designed to protect your information against unauthorized access, loss, or misuse. No electronic service can be guaranteed fully secure.

Payments and subscriptions

When you purchase a subscription (for example, to a coach's plan), payment is processed by a third-party payment provider. Your card or payment-method details are collected and processed by that provider under its own security standards; Ferst receives confirmation of the transaction and stores the subscription and billing records (such as amount, currency, billing dates, and payment status) needed to give you access, renew your subscription, and support you. We do not store your full card number or security code. Subscriptions may renew automatically until cancelled; you can manage or cancel a subscription in the app, and details of pricing, renewal, and any refund terms are shown to you before you pay.

Sharing

We do not sell your personal information. We may share data with trusted service providers who assist us in hosting, analytics, communications, payment processing, or similar functions, only as needed to run Ferst Fitness and under appropriate confidentiality and security arrangements. We may also disclose information if required by law, or to protect our rights, our users, or public safety.

Your choices

You can adjust many settings directly in the app (such as profile visibility, messaging options, and notifications). Device-level permissions (for example, location, camera, or notifications) can usually be managed in your device settings when the app requests access.

International use

If you access Ferst Fitness from outside the country where we are based, your information may be processed in other countries where we or our providers operate, in accordance with applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available in the app, and we will adjust the Last updated date above. Continued use after changes take effect means you accept the updated policy.

Health Connect and Apple Health

With your explicit permission, Ferst Fitness reads activity and wellness data from Health Connect (Android) and Apple Health (iOS): steps, active and total energy burned, distance, exercise and workout sessions, and sleep duration and stages; on iOS we additionally read heart rate, resting heart rate, and heart rate variability. We request read-only access and do not write any data back to Health Connect or Apple Health. This data is used solely to show your activity, sleep, and wellness insights inside the app; it is never sold and is never shared with third parties for advertising. You can revoke access at any time from Health Connect (Android) or your device settings (iOS). You can delete this data by deleting your account in the app, which removes the associated health records from our servers.

Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us through the in-app support or help section, or by email at support@ferst.fit. You can also find contact options on our website at ferst.fit.